FAQs
for WebCaster FAQs
for PromoCast Pro-MS1800 FAQs for PromoCast
Pro Plus-MS1000 and 5000
WebCaster Why
are the lights always flashing on my system? How do I record
a new URM (User Recorded Message)? How do I listen to my
URM message? How do I erase a URM (User Recorded Message)? The
Production on my WebCaster system sounds distorted. What should I do? How
do I connect my unit to my telephone system? What do I need
to know about the green Connection Indicator light? What
are the Volume Levels used for? Am I being charged for a
long distance call each time the WebCaster dials out? Can
the WebCaster share an analog line with a fax or other telephone device? When
does the WebCaster call out to get the production? How
often can I change my message? Does the WebCaster know
what number to dial, or do I need to program it? If the
phone system requires that you dial 9, or other special digits, will the WebCaster
know what to do? What is the URM jack on the WebCaster
used for? How can I listen to my WebCaster Custom messages?
What is the external music jack used for? Why
are the lights always flashing on my system? The audio level lights
on the WebCaster unit flash in conjunction with the audio output. As the production
plays, the audio level lights flash. A production recorded at normal levels will
cause the green audio level light to flash frequently, and the yellow and red
audio level lights to flash occasionally. These audio level lights are
also used to monitor record levels when recording a URM (User Recorded Message).
The green Connection Indicator light flashes while the unit is in connection
mode and will remain solid following a successful download. How
do I record a new URM (User Recorded Message)? Plug the optional
handset into the port labeled URM on the WebCaster. Turn up the speaker volume
temporarily and listen for the end of a voice message. You want to start recording
at this point so you have a clean transition for those callers who are presently
on hold. Press and hold the URM button until the adjacent red light goes on and
begin recording. Release the URM button when you are finished recording. (Remember
your URM can be up to 25 seconds long.) A few seconds after recording the URM
will play back through the handset for your review. The URM is now integrated
into your production and the WebCaster returns to voice mode in about one minute.
How
do I listen to my URM message? Plug in the optional handset into
the URM jack on the WebCaster. Listen for the end of a voice message, press the
URM button once, and listen to the URM through the handset. How
do I erase a URM (User Recorded Message)? Turn up the Speaker Volume
to listen for the end of a message. Then erase the URM by quickly pressing the
URM button twice (like a double click on a computers mouse key). The adjacent
red light blinks while the message is erased. The
Production on my WebCaster system sounds distorted. What should I do?
Occasionally, when the volume on the WebCaster is set too high, it will result
in a distorted output. Start by turning the volume down, then slowly bring it
back up, bit by bit, monitoring each change by calling into your phone system
from an outside phone (not cellular or cordless) and being placed on hold.
Be sure the proper output jack on the WebCaster is being used (600 Ohm/ 8
Ohm). For most telephone systems, the 600 Ohm jack should be used. If you are
unsure which jack is the right one for your system, start with the 600 Ohm jack.
If a loud enough volume level cannot be obtained, switch to the 8 Ohm jack.
How
do I connect my unit to my telephone system? The Metasound WebCaster
is connected to a telephone System by connecting one end of the provided RCA cable
to one of the audio output jacks (600 Ohm/ 8 Ohm) on the WebCaster, and the other
end to the MOH (Music On Hold) port of the telephone system. The MOH port is sometimes
labeled "music" or "external music source". This jack is located
in different places depending on the manufacturer of the system. Contact your
telephone system installer for the location of your MOH port if it is not readily
available. If you are unsure which audio output jack on the Metasound
is the right one for your telephone system, start with the 600 Ohm jack. If a
loud enough volume level cannot be obtained, switch to the 8 Ohm jack.
What
do I need to know about the green Connection Indicator light? The
green Connection Indicator light has 4 states that indicate the WebCasters performance
mode. Flashing Slowly - The WebCaster is attempting to connect to the
server. Flashing Quickly The WebCaster is actively downloading a Production.
Solid Green The Production has downloaded successfully. Green light
off The WebCaster has performed an unsuccessful download. What
are the Volume Levels used for? Master Volume Adjusts the
volume level of the entire production. Background Music Volume Adjusts
the level of music playing behind the voice messages. If you have a special type
of mixed production (combined music and voice, such as a radio spot) this volume
has no affect because the production is treated as music. Speaker Volume
Adjusts the speaker level within the WebCaster. External Music Volume
Adjusts the level of an optional external music source. Am
I being charged for a long distance call each time the WebCaster dials out?
No, the WebCaster is programmed to call to the Metasound server with
an 800 number or a local Internet Service Provider (ISP). Can
the WebCaster share an analog line with a fax or other telephone device?
Yes, the WebCaster can share an analog line with a fax Machine or other telephony
device provided the WebCaster is installed in series using the WebCasters "tel
out jack. When
does the WebCaster call out to get the production? Once power is
placed on the WebCaster it is designed to call to the server for a download or
further instructions. After receiving its download, the WebCaster will call in
once a week and will only download if new content is on the server. WebCasters
receiving premium content will be programmed to call in at specific times.
How
often can I change my message? The WebCaster is flexible, based on
the content in your production. You can change your message several times a day,
once a week, twice a week, or seasonal. The frequency of change is based on your
need, and the content. Contact your Metasound sales representative if you would
like to change the frequency of your production updates. Does
the WebCaster know what number to dial, or do I need to program it?
The WebCaster is programmed with an 800 number to dial into the Metasound server.
If
the phone system requires that you dial 9, or other special digits, will the WebCaster
know what to do? Yes, the WebCaster is preprogrammed to attempt several
different types of call scenarios including calls that require a 9 to be dialed
first. Please inform Metasound of the exact dialing parameters for your system
in order to provide for maximum efficiency in the WebCasters connection process.
What
is the URM jack on the WebCaster used for? The URM jack utilizes
the optional handset to create URM (User Recorded Messages.) How
can I listen to my WebCaster Custom messages? There are three ways
to listen to your WebCaster Custom production:, the internal speaker, the optional
handset, or by calling into your location and being placed on hold. What
is the external music jack used for? The WebCaster is capable of
playing music from an external source. Contact Metasound by telephone, fax, or
e-mail and request that the external music feature be enabled for your announcer.
The process is done remotely and Metasound will notify you when the WebCaster
is ready for external music. IMPORTANT! If you plan to use
external music, you need to be aware of United States Copyright Law and the penalties
for violation of those laws. It is illegal to use copyrighted music, such as CDs,
tapes, and radio, without obtaining permission from and paying royalties to the
copyright owner, songwriter, composer, and publisher of every copyrighted song
played. You will need legal authorization to use the music, which includes purchasing
music licenses from, at the very least, the two largest U.S. performing rights
organizations - BMI and ASCAP. At Metasound, we offer our clients
protection from U.S. Copyright Law by only utilizing music for which we have already
paid the music licensing fees for use in our clients productions. Please
contact Metasound for more information on the legal use of music. PromoCast
Pro - MS1800 Why
are the lights always flashing on my system? How do I erase
a URM (User Recordable Message)? How do I record a new
URM (User Recordable Message)? My unit doesn't appear to
be working. No lights, no power, what should I do? The
voice and/or music on my on-hold system sounds scratchy. What should I do?
How do I connect my unit to my telephone system? How
do I connect my Metasound on hold player to my telephones if I do not have a telephone
system? Why does my PromoCast Pro unit play 9 messages?
What are these switches for?
Why
are the lights always flashing on my system? The lights on the PromoCast
unit flash in conjunction with the audio output. As a production plays, the audio
lights flash. A production recorded at normal levels will cause the green indicator
light to flash intermittently. These lights are also used to monitor
record levels when recording a URM (User Recordable Message). How
do I erase a URM (User Recordable Message)? First you must put the
unit into "record/erase" mode. To do so, pull all of the "music
time" buttons down to the "off" position. Next, using the chart
below, set the switches to the appropriate settings to access the particular URM
to be erased (0-7). If there is a message recorded on this location, the red light
will flash slowly. To erase a URM, tap the red "record" button once
and as the URM is playing, tap the "record" button 3 more times in rapid
succession (as if double-clicking a computer mouse). That particular URM should
now be erased. How
do I record a new URM (User Recordable Message)? Before a new URM
can be recorded in a specific memory location (0-7), any existing URM must be
erased. See "How do I erase a URM". First you must put the unit into
"record/erase" mode. To do so, pull all of the "music time"
buttons down to the "off" position. Next, using the chart below, set
the switches to the appropriate settings to access the particular URM to be recorded
(0-7). If there is a message recorded on this location, the red light will flash
slowly and you must erase it before proceeding. To record a new URM, press and
hold the "record" button until the red light comes on, then speak your
message into the handset. Release the"record" button when finished speaking.
My
unit doesn't appear to be working. No lights, no power, what should I do?
Unplug the unit then plug it back in, then check to see if all connections
are made properly. Be sure the voice and music modules are inserted snugly into
their proper slots. If the unit still doesn't respond, contact Metasound
technical support for further assistance. The
voice and/or music on my on-hold system sounds scratchy. What should I do?
Occasionally, when the volume on the Metasound unit is set too high,
it will result in a distorted output. Start by turning the volume down, then slowly
bring it back up, bit by bit, monitoring each change by calling into your phone
system from an outside phone (not cellular or cordless) and being put on hold.
Be sure the proper output jack on the side of the Metasound unit is being
used (600 Ohm/ 8 Ohm). For most telephone systems, the 600 Ohm jack should be
used. If you are unsure which jack is the right one for your system, start with
the 600 Ohm jack. If a loud enough volume level cannot be obtained, switch to
the 8 Ohm jack. NOTE: The volume control does not affect the output level
of the handset. How
do I connect my unit to my telephone system? The Metasound on hold
player is connected to a telephone system by connecting one end of the provided
RCA cable to one of the audio output jacks(600 Ohm/ 8 Ohm) on the Metasound unit,
and the other end to the MOH (Music On Hold) port of the telephone system. The
MOH port is sometimes labeled "music" or "external music source".
This jack is located in different places depending on the manufacturer of the
system. Contact your telephone system installer for the location of your MOH port
if it is not readily available. If you are unsure which audio output
jack on the Metasound is the right one for your telephone system, start with the
600 Ohm jack. If a loud enough volume level cannot be obtained, switch to the
8 Ohm jack. How
do I connect my Metasound on hold player to my telephones if I do not have a telephone
system? If you do not have a telephone system, adapter(s) are needed.
Contact Metasound for more information. Why
does my PromoCast Pro unit play 9 messages? Since this audio announcer
only has a capability of playing 8 messages, the first step is to identify the
extra message. Set the Record Messages switches starting from message #0, message
#1, etc. & listen carefully to see if you can spot that one message that you
do not want. The unwanted message will most likely be located on one of the messages
where your re-recording was missed. You should, in fact, discover that you were
actually only hearing 7 of your own messages along with one studio recorded message.
What
are these switches for? There are two rows of switches on the top
of the PromoCast unit. The first row of switches are marked: 10, 20 and 40. These
switches control the amount of time music plays between each User Recorded Message
or URM. To set the amount of music that plays between soundbytes to 10
seconds, set the "10" switch to the "on" position and both
the "20" and "40" switches to the "off" position.
To set the amount of music that plays between soundbytes to 20 seconds, set
the "10" switch to the "off" position, the "20"
switch to the "on"position, and the "40" switch to the "off"
position. To set the amount of music that plays between soundbytes to
30 seconds, set the "10" and the "20" switches to the "on"
position, and the "40" switch to the "off" position and so
on. The second row of switches are marked "1", "2",
and "4". These switches are used only when the unit is in "record/erase"
mode (see "How to record a URM" or "How
to erase a URM").
PromoCast
Pro Plus - MS1000 and MS5000
Why
are the lights always flashing on my system? How do I erase
a URM (User Recordable Message)? How do I record a new
URM (User Recordable Message)? My unit doesn't appear to
be working. No lights, no power, what should I do? The
voice and/or music on my on-hold system sounds scratchy. What should I do? How
do I connect my unit to my telephone system? How do I
connect my Metasound on hold player to my telephones if I do not have a telephone
system? What are these switches for? How
do I change the length of music that plays between the voice? How
do I change how often my own User Recordable Message plays? I'm
trying to connect my PromoCast ProPlus to my phone system (KSU or PBX) & it
plays fine, however it only sounds good for about 30 minutes then stops playing.
What's wrong? Why
are the lights always flashing on my system? The lights on the PromoCast
unit flash in conjunction with the audio output. As a production plays, the audio
lights flash. A production recorded at normal levels will cause the green indicator
light to flash intermittently. These lights are also used to monitor
record levels when recording a URM (User Recordable Message). How
do I erase a URM (User Recordable Message)? To erase the URM, simply
double-click the red "record" button on top of the unit as if double-clicking
a computer mouse. There is no need to worry about erasing the prerecorded studio
messages, they are protected and cannot be erased. How
do I record a new URM (User Recordable Message)? Before a new URM
can be recorded, any existing URM must be erased. See "How do I erase a URM".
Press and hold the "Record" button until the red "URM" light
comes on, then speak your message into the handset; when finished recording, simply
release the button. My
unit doesn't appear to be working. No lights, no power, what should I do?
Unplug the unit then plug it back in, then check to see if all connections
are made properly. Be sure the voice and music modules are inserted snugly into
their proper slots. If the unit still doesn't respond, contact Metasound technical
support for further assistance. The
voice and/or music on my on-hold system sounds scratchy. What should I do?
Occasionally, when the volume on the Metasound unit is set too high,
it will result in a distorted output. Start by turning the volume all they down,
then slowly bring it back up, monitoring each change by calling into your phone
system and being put on hold. Be sure the proper output jack on the side
of the Metasound unit is being used (600 Ohm/ 8 Ohm). For most telephone systems,
the 600 Ohm jack should be used. If you are unsure which jack is the right one
for your system, start with the 600 Ohm jack. If a loud enough volume level cannot
be obtained, switch to the 8 Ohm jack. NOTE: The volume control does
not affect the output level of the handset. How
do I connect my unit to my telephone system? The Metasound on hold
player is connected to a telephone system by connecting one end of the provided
RCA cable to one of the audio output jacks (600 Ohm/ 8 Ohm) on the Metasound unit,
and the other end to the MOH (Music On Hold) port of the telephone system. The
MOH port is sometimes labeled "music" or "external music source".
This jack is located in different places depending on the manufacturer of the
phone system. Contact your telephone system installer for the location of your
MOH port if it is not readily available. If you are unsure which audio
output jack on the Metasound is the right one for your telephone system, start
with the 600 Ohm jack. If a loud enough volume level cannot be obtained, switch
to the 8 Ohm jack. How
do I connect my Metasound on hold player to my telephones if I do not have a telephone
system? If you do not have a telephone system, adapter(s) are needed.
Contact Metasound for more information.
What are these switches for? There are two
rows of switches on the top of the PromoCast unit. The first row of switches are
marked "10, 20 and 40". These switches control the amount of time music
plays between each paragraph of information (paragraphs of information are also
known as soundbytes). To set the amount of music that plays between soundbytes
to 10 seconds, set the "10" switch up to the "on" position
and both the "20" and "40" switches down to the "off"
position. To set the amount of music that plays between soundbytes to
20 seconds, set the "10" switch to the "off" position, the
"20" switch to the "on"position, and the "40" switch
to the "off" position. To set the amount of music that plays
between soundbytes to 30 seconds, set the "10" and the "20"
switches to the "on" position, and the "40" switch to the
"off" position And so on . . . The second row of switches
are marked "1", "2", and "4". These switches control
how often the URM (User Recordable Message) plays, relative to the studio messages.
For example, if the "1" switch is set to the "on" position,
and the "2" and "4" switches are set to the "off"
position, the unit will play one studio message followed by the URM, then one
more studio message followed by the URM and so on.
How
do I change the length of music that plays between the voice? See
"What are these switches for?". How
do I change how often my own User Recordable Message plays? See "What
are these switches for?". I'm
trying to connect my PromoCast ProPlus to my phone system (KSU or PBX) & it
plays fine, however it only sounds good for about 30 minutes then stops playing.
What's wrong? Is the connection to the phone system via a dry (no
voltage) line? If your system is connected to the 600 ohm port & there is
a voltage present (-48v) through a high impedance, you will need to change the
connection to eliminate the voltage or use a transformer. Contact Metasound Technical
Support for more information. |